# Handover at a gatehouse or central reception

Handover at a gatehouse or central reception explained: when a shipment goes to a central point instead of directly to the specialist. Clear for CH, DE and AT.

## In brief

When a shipment goes to a central point instead of directly to the specialist department. Operational checks rely on confirmed shipment data, a realistic time window and reachable contacts.

[Operations cluster](https://x25pronto.com/en/operations/)