# Direct delivery of a replacement device

Direct delivery of a replacement device explained: when a faulty device must be replaced quickly by a prepared replacement unit. See. Clear for CH, DE and AT.

## In brief

When a faulty device must be replaced quickly by a prepared replacement unit. Operational checks rely on confirmed shipment data, a realistic time window and reachable contacts.

[Operations cluster](https://x25pronto.com/en/operations/)