# Dispatching a replacement unit to a customer site

Dispatching a replacement unit to a customer site explained: when a ready replacement unit must go directly to a business customer. Clear for CH, DE and AT.

## In brief

When a ready replacement unit must go directly to a business customer site. Operational checks rely on confirmed shipment data, a realistic time window and reachable contacts.

[Operations cluster](https://x25pronto.com/en/operations/)