# Courier return pickup.

Goods may need to move back from a recipient, branch or service location. The return trip needs its own clear pickup point, destination and current shipment data.

## Plan the return transport as a clear job.

### Set a new pickup point.

For a return pickup, the former destination becomes the new collection point. Address, contact and time window should be checked again. A previous delivery does not replace current pickup data.

### Check the goods again.

A returned item may be packaged differently from the first trip. Record weight, dimensions and condition again. Damaged or regulated goods may require a different review.

### Separate exchange-part legs.

If a replacement part goes out and an old part comes back, the outbound and return legs are logically two transport sections. Whether both can be combined in one booking must be checked in the relevant market. This page does not promise an automatic swap service.

## Define the handover and return destination.

### Inform the pickup contact.

The person at the return location should know what will be collected and when. An internal reference, serial number or order number can help identify the correct item.

### Give a complete return address.

Plant, dealer, warehouse or office details should be complete. A reachable contact and a realistic receiving time are also needed at the return destination.

### Do not assume extra services.

Inspection, repair, packing or credit processing are not automatic courier services. The transport covers the confirmed shipment between agreed points. Other work must be organised separately.

## Common questions

**Is a return pickup simply the return leg of the same booking?**

Not automatically. It has its own pickup point, destination and current shipment data. Booking options depend on the relevant country market.

**Which details help with an exchange part?**

Serial number, order reference, secure packaging, weight, dimensions and contacts at both ends help identify the correct item.

**Are repair or technical inspection included?**

No. The courier service covers transport. Repair, technical checks and credit processing are separate processes.